HealthSunday, November 8
University Hospitals' MyChart is back after more than two weeks offline
The 5AM Cleveland team
If you're a University Hospitals patient, you can log in to MyChart again. UH announced Saturday that the portal is back. It had been down since Oct. 22, when UH disconnected its systems from the internet after detecting unusual activity on its servers.
MyChart was down from Oct. 22 until Saturday
- Oct. 22UH disconnects its systems from the internet after detecting unusual activity.
- Oct. 28UH says patients are seeing virtually no impact on the level of care.
- Nov. 7UH announces MyChart has been restored.
Source: Cleveland.com
Not everything is caught up. UH cautioned that some features may not work fully and new test results may be delayed. While the portal was down, patients couldn't view test results, message doctors, renew prescriptions or manage appointments.
- Call volumes were high while MyChart was down
- UH called patients to remind them of upcoming appointments
- Cybersecurity experts and law enforcement are investigating
Most of UH stayed open while MyChart was down
| Service | Where it stands |
|---|---|
| Hospitals, ERs, doctors' offices | Open throughout |
| MyChart | Back as of Saturday |
| Some MyChart features | May not be fully working |
| New test results | May be delayed |
Sources: Cleveland.com, cleveland19.com, News 5 Cleveland WEWS
UH says it won't call, text or email you to ask for sensitive information such as passwords or Social Security numbers. We suggest hanging up and calling your doctor's office if a message seems off.
Sources: Cleveland.com, cleveland19.com, News 5 Cleveland WEWS